Subsidiary IT Services Relationship Improvement

Challenge: A parent company faced a strained relationship with a subsidiary due to an overburdened IT services model. A major programme within the subsidiary was placing undue strain on the parent company's IT resources, leading to communication breakdowns and dissatisfaction.

Solution: We were engaged to intervene and improve the service delivery relationship. Our approach included:

• Relationship Management: We facilitated communication between senior-level executives on both sides, fostering transparency and understanding.

• Constraint Identification: Through analysis, we identified the primary constraint as one of the subsidiary's major delivery team's lack of proper planning and communication with the parent company.

• Governance Transformation: We recommended and implemented a new governance model that established clear roles, responsibilities, and communication channels. This ensured smoother collaboration and improved project oversight.

• Subsidiary Capacity Building: In addition to the governance changes, we advocated for strengthening the project management team within the subsidiary.

Outcome: Our intervention resulted in a significantly improved relationship between the parent company and the subsidiary. The new governance model facilitated better communication and planning, leading to a more efficient and responsive IT service delivery model. Impressed by the results, the subsidiary subsequently engaged Momentum to address additional IT delivery challenges, highlighting their trust and confidence in our expertise.